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Refund & Returns Policy – Hairfollica

At Hairfollica, we stand behind our products. If you’re not fully satisfied, you’re covered by our 60-day money-back guarantee – no questions asked.

60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a refund.

Anybody who purchased our product less than 60 days ago is eligible for a full refund, regardless of the reason. We won’t ask you to justify why – we simply want you to feel confident trying Hairfollica.

How to Request a Refund

To start a return or refund request, contact us at:
info@hairfollica.com

Please include:

  • Your full name

  • Order number

  • Email used at checkout

If we need the product to be returned, we’ll let you know. In most cases, we will:

  • Confirm your eligibility, and

  • Send you a return shipping label and instructions on how and where to send your package.

Return address:
Hairfollica
Mikulovice 12
675 22 Mikulovice
Czech Republic

Important:
Items sent back to us without first contacting us may not be accepted.

You can always contact us for any question about returns or refunds at info@hairfollica.com.

Damaged, Defective or Wrong Item

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at info@hairfollica.com with:

  • A brief description of the issue

  • Photos of the product and packaging

We’ll review the situation and arrange a replacement or refund as quickly as possible.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you also have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Our 60-day money-back guarantee is more generous than this legal minimum. This means:

  • You can rely on the 14-day statutory right of withdrawal or

  • Use our 60-day no-questions-asked guarantee, whichever is more favorable to you.

Refund Processing

Once we receive your request (and, if applicable, your returned product) and your refund is approved, we will:

  • Process your refund to your original payment method

  • This typically takes up to 10 business days

Please note:

  • Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at info@hairfollica.com.